To make sure that tourists who go to places like Cancun, Playa del Carmen, Tulum, and Cozumel in the Mexican Caribbean have a safe and enjoyable time, private and government institutions offer Guest Assist, a platform for tourists that gives them advice, travel suggestions, and other useful information.
These tips, which are available through a mobile app, website, and phone lines, are for people travelling to the Mexican Caribbean. They include necessary documents, contacts, and other information, such as safety at the destination and the guest’s specific hotel, as well as precautions travellers should take when handling cash, using taxis and public transportation, renting a car, or even going to the beach.
Guest Assist has information about COVID-19 as well as services, emergency numbers like the Federal Police, anonymous reports, and roadside assistance (prevention measures, tests, clean & safety check certification, and call center). The tool also gives legal advice, helps when a passport is lost or stolen, and gives contacts for U.S., Canadian, Colombian, U.K., Danish, and Dutch embassies and consulates.
Users can file complaints about any service provider, report internet fraud and credit card cloning, and ask for legal or medical help if they need it.
Also, travellers can use the platform to tell local and regional police and the attorney general’s office about thefts, robberies, and attacks. The citizen doesn’t have to do anything special to file a complaint, and it’s free. It can be said out loud or written down. But travellers must include as much information as they can to help with the search. The date, time, place, and circumstances of the crime are helpful, as are the name(s) of the suspect(s), if known, and the names of witnesses and other pieces of evidence.
According to the Consumer Data Protection Laws of Mexico and the state of Quintana Roo, any personal information collected will only be used for the purposes listed in the Privacy Policy. The Secretara de Turismo del Estado de Quintana Roo is in charge of how the information is used and kept safe (SEDETUR).
Tourists can also write a complaint against any tourist service provider if they are unhappy with the price, quantities, dates, terms, terms, deliveries, conditions, modalities, features, warranties, interests, or other commitments related to a tourist service that was offered verbally or in writing.
No matter what the traveler’s citizenship or nationality is, if they bought something or got a service from a company regulated by Mexican law and were unhappy with it, the Federal Consumer Attorney (PROFECO) will give them free advice and, if necessary, help the parties work out their differences.
